Payment shall be made to only to our company official bank account as below:
Account Number: 8009084489
Name: Genesis Herb Essence Trading
Payment made to Genesis Herb Essence Trading are non-refundable.
We guarantee to replace any product purchased that are found defect, leaked, broken when you return it to us in a sealed condition within 3 days of receipt.
Please kindly contact us before you send the return parcel to us.
Once our staff has inspected the returned item(s), we will aim to process your return within 3-5 business days.
You are responsible for all goods sent until they arrive at our store.
Please ensure to package the goods well to prevent damage.
Collection of Information
We collect personally identifiable information, like names, telephone, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
We reserve the right to make changes to this policy. Any changes to this policy will be posted.